Service design for sustainable impact
Service designer based in STROUD, United Kingdom
about me
I’m a strategic service designer with a passion for designing products and services for sustainable impact on people and the planet. I bring 15+ years of experience as a consultant spanning work within the public, private and non-profit sectors, focusing on improving outcomes for people through human and planet centric design.
Designing new tools for measuring impact
Read more about Impact Mapping 101, a toolkit supporting leaders to set and measure the impact of their products and services.
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Building citizen engagement in politics
Read more about concept development work for a gamifying how citizens engage in political debate and express political views.
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Experimenting with a circular ticketing marketplace
Read more about a new service connecting people with conscious events whilst raising funds for local initiatives.
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Defining how a police force measures and monitors its performance
Read more about work with a major police force, bringing visibility, clarity and alignment on metrics and performance across the end to end recruitment journey.
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Supporting a major sports funder to become a customer centric organisation
Read more about the knotty challenge of organisational change with a major sports funder.
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Designing a new online certification service for UK seafarers
Read more about taking an arms length body through multiple GDS assessments, designing and delivering on their vision of creating a ‘one stop shop’ for all customer-facing services.
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Supporting a private investment company to align its products with the new Consumer Duty
Read more about work with a major investment funder to design and test new user journeys to support building greater comprehension and agency for customers in the wake of the Consumer Duty.
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Designing ways to improve uptake of annual health checks amongst people with serious mental illness
Read more about multiple Alpha programmes in partnership with healthcare providers across the UK, looking to pilot new ways to increase uptake of their services amongst groups they’ve typically not been able to engage.
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Supporting a national savings bank to transition customers with low digital literacy onto its digital channels
Read more about working with a designing a one of its kind ‘customer care on steroids’ service to support those with low digital confidence to transition to digital channels.
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Nicola Pritchard 